Cancellation Policy
Life can be unpredictable, and we completely understand that plans sometimes need to change. This policy explains how to cancel or reschedule your appointment in a way that supports both you and the smooth running of the clinic.
Giving Notice
If you need to cancel or move your appointment, please let us know at least 48 hours before your session.
This helps us offer your slot to someone else who may be waiting for support.
Late Cancellations or Missed Appointments
Cancellations made with less than 48 hours’ notice, or appointments that are missed without notice, may incur a 50% fee.
If you have prepaid for a session, we will refund or credit it when cancellations are made in time.
If Something Unexpected Happens
We know that difficult or unforeseen situations can arise.
If something happens that affects your ability to attend, please tell us — we always respond with understanding.
How to Contact Us
If you need to cancel or reschedule, you can contact us by email or phone. We appreciate your kindness and communication.
Scope of This Policy
This policy applies to all appointments with The Dietetic Clinic.
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